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Agentic AI for enterprises in Saudi Arabia, the UAE and beyond

One agentic AI operating system for your whole business

One AI brain over sales, operations, finance, HR and the customer. Industry modules for construction, real estate, hotels, hospitals, pharmacies, car rental, trading and facility management, connected to the ERP and phone system you already run. Agents answer in Arabic and English and every action waits for a person to approve it.

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  • Your ERP stays the system of record
  • Voice and WhatsApp agents in Arabic and English
  • Hosting in KSA and UAE

The chairman's briefing: critical projects, expired iqamas, FM work orders past SLA, cash and fleet, with agent actions waiting for approval before anything is written to the ERP.

Industries

Built for how your industry runs

Pick your industry to see the problems we solve, the modules that come with the pack and the real screens your managers will use.

One command center over projects, fleet, workforce and tenders

Contractors run projects, equipment, thousands of workers, subcontractors and bids across many sites and two or three systems. IbixOS puts one AI brain over all of it, reads the ERP and the schedule, and proposes the next action for a manager to approve.

What gets in the way

  • Schedule slips are found late

    Physical progress against plan is compiled by hand from site reports weeks after the delay started.

  • Idle equipment and unbooked hours

    Machines sit idle on one site while another hires, and engine hours are booked to projects from memory.

  • Compliance exposure

    Iqama expiries, Saudization bands and subcontractor documents are tracked in spreadsheets until a fine arrives.

What IbixOS does

  • Chairman's briefing every morning

    Critical projects, cash, fleet utilization, workforce on site and bids due, with the reasons behind each number and the actions waiting for approval.

  • Earned value and payment certificates

    SPI and CPI per project, BOQ progress, interim payment certificates and overdue certificates with reminders drafted by the finance agent.

  • Live fleet telemetry

    Ignition, position and fuel from every connected unit. Sessions open and close on their own and hours are booked to the project when an engine stops.

  • Site attendance and timesheets

    Biometric and RFID attendance per site feeds timesheets, subcontractor SLAs and payroll, with anomalies flagged the same day.

An agent on the line

Customer: Which projects are behind schedule and why

Agent: Two projects are critical. ANS-P-2501 has SPI 0.75 and is 187 days late, driven by main pipe laying at 64 percent physical progress against 82 planned. I have drafted a recovery plan with a night shift for your approval.

Recovery plan drafted, awaiting approval

Sales CRMEngage and AI agentsHR and payrollProcurementFinance reportsSales insightsAI Command CenterProjects and controlsFleet and IoTSite workforceTenders and biddingGovernance and investorsFacility management

Construction in detail
The chairman's briefing: critical projects, expired iqamas, FM work orders past SLA, cash and fleet, with agent actions waiting for approval before anything is written to the ERP.

How it works

One AI brain, industry modules as add ons, your systems stay

IbixOS is not another system to migrate to. It reads the systems you run, adds the modules your industry needs and puts one AI brain over all of it, with a person approving every action.

  1. 1

    One AI brain

    The AI Command Center reads every module the company has switched on, answers with the numbers and proposes actions. Managers ask questions in plain English or Arabic and get an answer with its source.

  2. 2

    Industry modules as add ons

    Core CRM, engage, HR, procurement, finance and insights for every company. Projects, fleet, workforce, tenders, real estate, hospitality, healthcare, pharmacy, car rental and FM are switched on per company.

  3. 3

    Your ERP and phone system stay

    IbixOS connects to the ERP, PMS, HIS and PBX you already run. Nothing is migrated, nothing is replaced. Data is read where it lives and written back through the same systems.

  4. 4

    Approvals and audit before any action

    Every action an agent proposes waits for a person with the right role to approve it. Every approval, rejection and write back is in the audit trail with who, when and why.

The command center

Ask the business a question, approve the answer

The AI Command Center reads every module the company has switched on, answers with the numbers and their source, and proposes actions that write back to the ERP or PMS only after a manager approves them. Rules decide what waits and what runs on autopilot.

  • Chairman's briefing with the top issues each morning
  • Questions in English or Arabic, answers with the data behind them
  • Agent actions queued for approval by role
  • Every decision in the audit trail with who, when and why
The chairman's briefing: critical projects, expired iqamas, FM work orders past SLA, cash and fleet, with agent actions waiting for approval before anything is written to the ERP.

Modules

Core for every company, industry modules switched on per company

Core

  • Sales CRM

    Leads, customers, contacts, opportunities, quotes, orders, approvals and tasks.

  • Engage and AI agents

    Calls, WhatsApp, AI voice and chat agents, website widget.

  • HR and payroll

    Employees, payroll with KSA and UAE rules, compliance, leave and attendance.

  • Procurement

    Vendors, purchase orders and payables.

  • Finance reports

    Margin, receivables, payables and credit control.

  • Product catalog

    Products, services, price lists, documents and store reconciliation.

  • Marketing

    Campaigns, audiences, content studio, forms, prospecting and web visitors.

  • Sales insights

    Sales KPIs, team performance, territories and activity log.

Industry add ons

  • AI Command Center

    One agentic AI across every module the company has switched on, with approvals and write back to the ERP or PMS.

  • Projects and controls

    Portfolio, earned value, schedule, BOQ, payment certificates, risks and correspondence.

  • Fleet and IoT

    Equipment register, telematics start and stop hours, live telemetry, utilization, survey instruments.

  • Site workforce

    Site attendance by biometric and RFID, timesheets, subcontractors and SLAs, Saudization and statutory compliance.

  • Tenders and bidding

    RFP pipeline, go or no go, compliance checklists, supplier RFQs and bid submission.

  • Governance and investors

    Board meetings and packs, investors, stakeholder portals and multi currency project finance.

  • Real estate sales

    Developments and unit inventory, public showcase pages with ROI for local and foreign buyers, reservations, buyer profiles, and approval gated offers by email, WhatsApp and AI voice calls.

  • Hotels and hospitality

    Occupancy, ADR and RevPAR, arrivals and in house guests, room rack and housekeeping, guest requests from WhatsApp and voice agents, upsells and reviews, on top of OPERA, Mews, Cloudbeds, Apaleo or Protel.

  • Hospitals and clinics

    Appointments and no show control, doctor schedules, bed management, insurance pre authorization, lab result notifications and patient engagement by WhatsApp and Arabic voice agents, on top of the hospital HIS.

  • Pharmacies

    Branch stock with batch and expiry, chronic refill reminders, WhatsApp and voice ordering with delivery, insurance claims and margin by category.

  • Car rental and leasing

    Fleet availability by branch, bookings and contracts, vehicle telematics, damages, traffic fines matched to contracts, utilization and yield by class.

  • Facility management

    FM sites, assets and PPM, work orders with SLA tracking from portal, WhatsApp and voice agents.

Rollout

Live in weeks, not quarters

  1. Weeks 1 to 2

    Connect

    Workshops with your managers, then your systems are connected read only.

    • ERP, PMS or HIS connected
    • Accounts, contacts and products imported
    • Roles and approval rules agreed

  2. Weeks 3 to 4

    Configure the modules

    Your industry pack is switched on and set up the way you work.

    • Dashboards and KPIs
    • Approval and autopilot rules
    • Templates and documents

  3. Weeks 5 to 6

    Agents and go live

    AI agents learn your data, channels go live in test, then in production.

    • Voice and WhatsApp agents trained
    • PBX and WhatsApp connected
    • Role based training and support

AI agents

Agents that answer, book and follow up, in Arabic and English

Voice agents on your existing numbers and WhatsApp agents on your business number, powered by OmniBix, working from your live data. They recognize the caller, answer from the ERP or PMS, push a screen to the caller's phone and book the next step.

  • Arabic and English, switching mid conversation
  • Caller recognized from the CRM and ERP
  • Screen push of pages, availability and plans
  • Bookings into calendars, PMS and HIS
  • Reminders that cut no shows
  • Handover to a person with full context

  • Voice

    Voice agents on your numbers

    Answer sales lines, reception and after hours calls in Arabic and English. The agent looks up the caller, answers from your data and books, transfers or takes a message.

  • WhatsApp

    WhatsApp agents

    Reply on the company WhatsApp number with approved templates, take orders and requests, send confirmations and reminders, and hand over to a person when needed.

  • Screen push

    Screen push during calls

    While a caller is on the line the agent sends a product page, an availability matrix or a payment plan to their phone, so the conversation continues on screen.

  • Bookings

    Bookings, reminders and follow up

    Appointments, viewings, test drives, site visits and room requests are booked into your calendar or system, with reminders that cut no shows.

  • Operations

    Manager agents inside the business

    Project controls, finance, compliance, bid and guest experience agents watch the data, raise issues and draft the next action for a manager to approve.

  • Web

    Website assist panel

    Chat and voice on your own site with catalog cards, availability and booking, in the visitor's language, passed to your team with context.

Inside the business

Every request lands as work, with an SLA and an owner

A guest request, a tenant complaint or a refill order taken by an agent becomes a work order, a booking or an order in the right module, tagged with the channel it came from. Managers see what the agents handled and what still needs a person.

Requests captured by the WhatsApp and voice agents, routed to engineering, housekeeping or the front desk with an SLA clock and upsell revenue at the peg.

Integrations

Connected to the systems you already run

IbixOS sits between your ERP, your hotel or hospital system, your phones and your inboxes. Systems marked with a dot have a connector in the product today with a live connection test. Every other system is connected by API during rollout.

ERP and finance

Customers, products, prices, orders, invoices and receivables stay in your ERP. IbixOS reads them and writes back only through approved actions.

  • Odoo
  • SAP S/4HANA and RISE with SAP
  • SAP Business One
  • SAP HANA
  • Oracle Fusion
  • Oracle NetSuite
  • Microsoft Dynamics 365
  • Zoho Books
  • QuickBooks
  • Sage

Hospitality

Reservations, room status, guest profiles and folios from the PMS, orders from the POS and rates from the channel manager.

  • Oracle OPERA Cloud
  • Mews
  • Cloudbeds
  • Apaleo
  • Protel
  • Oracle Simphony
  • SiteMinder

Telephony and IP PBX

AI voice agents answer on your existing numbers. Calls, recordings and transcripts land on the customer record.

  • Avaya Aura
  • Avaya IP Office and legacy Avaya
  • Cisco CUCM
  • 3CX
  • Yeastar
  • Grandstream
  • Mitel
  • Microsoft Teams Phone
  • Asterisk and FreePBX
  • Genesys Cloud
  • Zoom Phone
  • RingCentral
  • Alcatel-Lucent
  • Unify OpenScape
  • NEC
  • Panasonic
  • Huawei

Healthcare

Appointments, schedules, beds and results from the hospital information system over HL7 and FHIR, insurance through NPHIES.

  • HL7 and FHIR HIS
  • NPHIES
  • Oracle Health
  • Epic
  • InterSystems TrakCare

Messaging and productivity

WhatsApp conversations, email, calendars and Teams chat on the same record as every call and quote.

  • WhatsApp Business
  • Microsoft 365
  • Microsoft Teams
  • Google Workspace
  • Shopify

Vehicles and IoT

Engine hours, location and alerts from telematics units on machines and vehicles, matched to projects, contracts and fines.

  • Vehicle telematics
  • Equipment IoT gateways
  • Biometric and RFID attendance
  • Survey instruments
  • Two way sync on a schedule and on demand, with write back only through approved actions
  • Every sync run logged with its result, every connection test live against the vendor's API
  • Credentials encrypted per company and never shown in the browser
Connectors for ERPs, hospitality systems, telephony, messaging and more, each with a live connection test and a logged sync schedule. Secrets are encrypted per company.

Security and data residency

Your data in your country, every action approved and logged

Enterprise controls from day one: hosting in Saudi Arabia or the UAE, encryption, role based access, a complete audit trail and human approval before an agent changes anything.

  • Hosting in KSA and UAE

    Deployments are available in Saudi and UAE cloud regions for companies with data residency requirements, or in a region of your choice.

  • Encryption in transit and at rest

    TLS on every connection. Integration credentials are encrypted at rest and are never returned to the browser or written to logs.

  • Role based access

    Roles, teams and territories decide who sees which records. Reps see their own accounts, managers see their teams, owners see everything.

  • Audit trail

    Every create, update, delete, login and integration change is logged with the user, the time and the before and after values.

  • Human approval gates

    Agents propose, people approve. Discounts, offers, payments, renewals and ERP write backs wait for a named approver.

  • One tenant per company

    Each company runs in its own tenant with strict separation. Every query is scoped to the tenant and every mutation is checked against it.

We share our security documentation, data processing terms and hosting options as part of every proposal. Ask for them in the demo or through Build your plan.

Questions

What buyers ask before a demo

Where is our data stored and how is it secured?

Each company runs in its own tenant with strict separation from every other customer. Integration credentials are encrypted at rest, every change is written to an audit log, and access follows roles, teams and territories. Hosting in a Saudi or UAE cloud region is available when data residency is required.

Do the AI agents speak Arabic?

Yes. Voice and WhatsApp agents speak and write Arabic and English and switch when the customer does. Arabic names, messages and documents are stored and searched like any other text.

Do we have to replace our ERP or phone system?

No. IbixOS connects to the ERP, PMS, HIS and PBX you already run. Data is read where it lives and written back through approved actions. Your finance team keeps its system of record.

What stops an agent from doing something wrong?

Agents propose actions, they do not execute them. A person with the right role approves or rejects each one, and every decision is in the audit trail. Rules decide what needs approval and what can run on autopilot.

How is IbixOS priced?

Every company gets a written proposal for its industry pack, the modules it switches on, the systems it connects and its usage. Use Build your plan to tell us what you need and we reply with a proposal.

Can we move from our current CRM or spreadsheets?

Yes. We import accounts, contacts, leads, open deals, products and price lists from Excel, CSV or an export of your current CRM, and map owners and territories.

How long does a rollout take?

A first industry pack with the ERP and one channel connected is typically live in four to six weeks, with a named implementation lead throughout.

Book a demo

See IbixOS run on your industry

Tell us a little about your company. A product specialist replies within one working day to set up a 45 minute session with your managers.

  • A live walkthrough of the command center and the modules for your industry, on demo data that looks like yours
  • A rollout plan for your systems, channels and approval rules
  • A written proposal for your plan, with security documentation and hosting options

Or email [email protected]

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