Clinics
Every call answered, every appointment confirmed, for clinic groups
Clinic chains and specialist centers run on appointments, and the front desk cannot answer every call at peak. IbixOS answers, books and confirms in Arabic and English, reminds patients, fills cancelled slots and keeps packages and prices consistent across branches.
The problem
What gets in the way today
Front desk overload
Receptionists answer calls, check in patients and take payments at the same time, so calls drop.
Inconsistent answers
Prices, packages and doctor availability differ from branch to branch and from person to person.
Patients who do not come back
Follow up visits and recurring treatments are not reminded, so they lapse.
Use cases
What IbixOS does for clinics
- 1
AI reception on your numbers
The voice agent answers on the clinic's numbers, books the right doctor at the right branch and takes messages for the team.
Reception agent
- 2
WhatsApp confirmations and reminders
Confirmations, reminders and reschedule links on WhatsApp, with no shows recovered from the waiting list.
Engagement agent
- 3
Packages and prices as knowledge
Services, packages and prices held once and used by every agent and receptionist, so every answer matches.
Knowledge
- 4
Recall and treatment plans
Recurring treatments and follow ups scheduled and reminded, per patient and per doctor.
Engagement agent
- 5
Branch performance
Bookings, no shows, utilization and revenue by branch and doctor, on the owner's dashboard.
Command center
An agent on the line
CustomerDo you have a dermatologist in Al Khobar on Saturday afternoon
AgentYes. Dr Reem has 2:30 and 4:15 free at the Al Khobar branch on Saturday. Which one suits you
Slot held, confirmation sent on WhatsApp
Real screens
Screens from the shared platform
Captured from an IbixOS demo company. Click any screen to open it full size.
Appointments, no show risk, doctor schedules, beds, insurance pre authorization and lab result notifications, connected to the HIS. The day by doctor with bookings made by the Arabic and English agents, confirmations on WhatsApp, arrivals and no shows, and the share of appointments booked by AI. Bed status per ward, admissions and expected discharges, with the brain flagging what is blocking a discharge. Pre authorization requests prepared from the visit and followed through NPHIES until approval, with the amounts at stake.
Modules in the clinics pack
The parts of IbixOS this runs on
Sales CRM
Leads, customers, contacts, opportunities, quotes, orders, approvals and tasks.
Engage and AI agents
Calls, WhatsApp, AI voice and chat agents, website widget.
HR and payroll
Employees, payroll with KSA and UAE rules, compliance, leave and attendance.
Finance reports
Margin, receivables, payables and credit control.
Sales insights
Sales KPIs, team performance, territories and activity log.
AI Command Center
One agentic AI across every module the company has switched on, with approvals and write back to the ERP or PMS.
Hospitals and clinics
Appointments and no show control, doctor schedules, bed management, insurance pre authorization, lab result notifications and patient engagement by WhatsApp and Arabic voice agents, on top of the hospital HIS.
Facility management
FM sites, assets and PPM, work orders with SLA tracking from portal, WhatsApp and voice agents.
Marketing
Campaigns, audiences, content studio, forms, prospecting and web visitors.
Works with
Your back ends stay
- HIS over HL7 and FHIR
- NPHIES (Saudi insurance)
- Oracle Health (Cerner)
- Epic
- InterSystems TrakCare
- Odoo
- SAP
- Oracle Fusion
Connected during rollout with read access first, write back only through approved actions. See the full integrations wall.
Build your clinics planBook a demo
See IbixOS run on your industry
Tell us a little about your company. A product specialist replies within one working day to set up a 45 minute session with your managers.
- A live walkthrough of the command center and the modules for your industry, on demo data that looks like yours
- A rollout plan for your systems, channels and approval rules
- A written proposal for your plan, with security documentation and hosting options
Or email [email protected]