Facility management
Work orders, PPM and SLAs, with requests taken by AI agents
FM companies run many sites, assets and contracts, and every tenant request arrives on a different channel. IbixOS takes requests from the portal, WhatsApp and voice, creates work orders with SLAs, schedules planned maintenance and shows which contracts are at risk.
The problem
What gets in the way today
Requests on five channels
Tenant calls, WhatsApp messages and emails reach different people and some are never logged.
SLA breaches found at invoice time
Response and resolution times are compiled monthly, after the penalty is due.
PPM on paper
Planned maintenance schedules and asset histories are in binders and spreadsheets.
Use cases
What IbixOS does for facility management
- 1
Requests taken at any hour
The agent takes the request on WhatsApp or the phone, identifies the site and asset, creates the work order and tells the tenant when the technician is coming.
Helpdesk agent
- 2
Work orders with SLA tracking
Priority, response and resolution targets per contract, with breaches flagged before they happen.
Operations
- 3
Assets and PPM
Asset register per site with planned maintenance schedules, histories and parts, read from the ERP.
Maintenance agent
- 4
Technicians and subcontractors
Attendance, timesheets and subcontractor SLAs per site, from the workforce module.
Workforce agent
- 5
Contract renewals and variations
Every contract with its sites, renewal dates and variation quotes, with approvals for pricing.
Sales
An agent on the line
CustomerThe AC in office 3B at Sedra Tower stopped working
AgentI have raised work order WO-00095 for the AC unit in 3B, Sedra Tower, priority high under your contract SLA. A technician is scheduled for 2 pm today and you will get a WhatsApp when he is on the way.
Work order created, technician scheduled
Real screens
The facility management screens your managers will use
Captured from an IbixOS demo company. Click any screen to open it full size.
Sites under contract, open and P1 work orders, SLA response and resolution, PPM compliance, intake by channel and the share handled by AI agents. Every work order with site, type, priority, SLA status and the channel it came from: voice agent, WhatsApp agent, portal, phone or IoT alert.
Modules in the facility management pack
The parts of IbixOS this runs on
Sales CRM
Leads, customers, contacts, opportunities, quotes, orders, approvals and tasks.
Engage and AI agents
Calls, WhatsApp, AI voice and chat agents, website widget.
HR and payroll
Employees, payroll with KSA and UAE rules, compliance, leave and attendance.
Procurement
Vendors, purchase orders and payables.
Finance reports
Margin, receivables, payables and credit control.
Sales insights
Sales KPIs, team performance, territories and activity log.
AI Command Center
One agentic AI across every module the company has switched on, with approvals and write back to the ERP or PMS.
Facility management
FM sites, assets and PPM, work orders with SLA tracking from portal, WhatsApp and voice agents.
Site workforce
Site attendance by biometric and RFID, timesheets, subcontractors and SLAs, Saudization and statutory compliance.
Works with
Your back ends stay
- Odoo
- Microsoft Dynamics 365
- SAP S/4HANA
- Oracle Fusion
- Building IoT and BMS gateways
Connected during rollout with read access first, write back only through approved actions. See the full integrations wall.
Build your facility management planBook a demo
See IbixOS run on your industry
Tell us a little about your company. A product specialist replies within one working day to set up a 45 minute session with your managers.
- A live walkthrough of the command center and the modules for your industry, on demo data that looks like yours
- A rollout plan for your systems, channels and approval rules
- A written proposal for your plan, with security documentation and hosting options
Or email [email protected]