Government and semi government services, use case
Citizen and business services answered in Arabic and English
Service centers, authorities and public companies handle enquiries, applications and appointments at volume, in two languages. This page describes how IbixOS is used for such services: AI agents that answer and book, a case pipeline with approvals, and dashboards for management. Hosting in country with role based access and a full audit trail.
The problem
What gets in the way today
Call volumes
Enquiries peak around deadlines and campaigns, and callers wait.
Cases across departments
An application touches several departments and the applicant cannot see its status.
Audit and residency
Every action must be attributable and data must stay in country.
Use cases
What IbixOS does for government services
- 1
Enquiries answered in Arabic and English
Voice and WhatsApp agents answer questions about services, requirements and status from approved knowledge, and hand over to an officer when needed.
Service agent
- 2
Appointments and reminders
Appointments booked at service centers with reminders on WhatsApp and rescheduling by the applicant.
Booking agent
- 3
Case pipeline with approvals
Applications move through stages with approvals by role, SLAs per stage and a full audit trail.
Case management
- 4
Projects and facilities
Capital projects with schedule and payment certificates, and facility work orders for public buildings.
Project controls agent
- 5
Management dashboards
Volumes, response times, cases by stage and satisfaction, with the brain answering questions from the data.
Command center
An agent on the line
Customerما هي المستندات المطلوبة لتجديد الرخصة التجارية
Agentلتجديد الرخصة التجارية تحتاج إلى السجل التجاري الحالي، شهادة الزكاة، وعقد الإيجار الموثق. هل تريد حجز موعد في مركز الخدمة هذا الأسبوع
Requirements answered, appointment offered
Real screens
Screens from the shared platform
Captured from an IbixOS demo company. Click any screen to open it full size.
The chairman's briefing: critical projects, expired iqamas, FM work orders past SLA, cash and fleet, with agent actions waiting for approval before anything is written to the ERP. Every project with SPI and CPI, physical progress, backlog and payment certificates, read from the ERP and the schedule. Offers drafted by agents go through manager approval before they are sent by email, WhatsApp or an AI voice call.
Modules in the government services pack
The parts of IbixOS this runs on
Sales CRM
Leads, customers, contacts, opportunities, quotes, orders, approvals and tasks.
Engage and AI agents
Calls, WhatsApp, AI voice and chat agents, website widget.
HR and payroll
Employees, payroll with KSA and UAE rules, compliance, leave and attendance.
Procurement
Vendors, purchase orders and payables.
Finance reports
Margin, receivables, payables and credit control.
Sales insights
Sales KPIs, team performance, territories and activity log.
AI Command Center
One agentic AI across every module the company has switched on, with approvals and write back to the ERP or PMS.
Projects and controls
Portfolio, earned value, schedule, BOQ, payment certificates, risks and correspondence.
Facility management
FM sites, assets and PPM, work orders with SLA tracking from portal, WhatsApp and voice agents.
Works with
Your back ends stay
- Odoo
- SAP S/4HANA
- Oracle Fusion
- Microsoft Dynamics 365
- Existing case and portal systems by API
Connected during rollout with read access first, write back only through approved actions. See the full integrations wall.
Build your government services planBook a demo
See IbixOS run on your industry
Tell us a little about your company. A product specialist replies within one working day to set up a 45 minute session with your managers.
- A live walkthrough of the command center and the modules for your industry, on demo data that looks like yours
- A rollout plan for your systems, channels and approval rules
- A written proposal for your plan, with security documentation and hosting options
Or email [email protected]