Pharmacies
Refills, orders and stock across every branch
Pharmacy chains carry thousands of lines with batch and expiry across branches, serve chronic patients who need refills on time, and take orders on WhatsApp and the phone. IbixOS runs refill programmes, takes orders with delivery, watches expiry and margin, and files insurance claims.
The problem
What gets in the way today
Expiry losses
Stock expires in one branch while another runs out of the same line.
Refills missed
Chronic patients run out and buy elsewhere because nobody reminded them.
Orders on personal phones
WhatsApp orders reach a pharmacist's phone and are keyed in by hand.
Use cases
What IbixOS does for pharmacies
- 1
Chronic refill programmes
Patients on recurring medication reminded before they run out, with the refill taken by WhatsApp or voice and prepared at their branch.
Refill agent
- 2
WhatsApp and voice ordering with delivery
Orders taken by the agent, checked against stock, assigned to the nearest branch and delivered, with the customer updated at each step.
Order agent
- 3
Branch stock with batch and expiry
Stock by branch, batch and expiry date, with transfers proposed before lines expire.
Stock agent
- 4
Insurance claims
Claims prepared from the sale and submitted through NPHIES, with rejections followed up.
Insurance agent
- 5
Margin by category
Margin by category, brand and branch from the ERP, with the brain answering where margin is slipping.
Command center
An agent on the line
CustomerI need my blood pressure medication again, same as last month
AgentYour refill of Amlodipine 5 mg is due in three days. I have placed it at the Olaya branch for delivery tomorrow morning. Your insurance covers it, so there is nothing to pay.
Order created, claim prepared
Real screens
The pharmacies screens your managers will use
Captured from an IbixOS demo company. Click any screen to open it full size.
Branch stock with batch and expiry, chronic refill programmes, orders from WhatsApp and voice, insurance claims. Orders from the mobile app, WhatsApp agent and voice agent moving from new to preparing, ready and out for delivery, with delivery promise and insurance claims. Stock by branch, batch and expiry date, with transfers proposed before lines expire and reorder points per branch. Chronic patients due for a refill, reminded on WhatsApp or by voice, with the refill prepared at their branch.
Modules in the pharmacies pack
The parts of IbixOS this runs on
Sales CRM
Leads, customers, contacts, opportunities, quotes, orders, approvals and tasks.
Engage and AI agents
Calls, WhatsApp, AI voice and chat agents, website widget.
HR and payroll
Employees, payroll with KSA and UAE rules, compliance, leave and attendance.
Procurement
Vendors, purchase orders and payables.
Finance reports
Margin, receivables, payables and credit control.
Sales insights
Sales KPIs, team performance, territories and activity log.
AI Command Center
One agentic AI across every module the company has switched on, with approvals and write back to the ERP or PMS.
Pharmacies
Branch stock with batch and expiry, chronic refill reminders, WhatsApp and voice ordering with delivery, insurance claims and margin by category.
Product catalog
Products, services, price lists, documents and store reconciliation.
Marketing
Campaigns, audiences, content studio, forms, prospecting and web visitors.
Works with
Your back ends stay
- Odoo
- SAP Business One
- Microsoft Dynamics 365
- NetSuite
- NPHIES (Saudi insurance)
Connected during rollout with read access first, write back only through approved actions. See the full integrations wall.
Build your pharmacies planBook a demo
See IbixOS run on your industry
Tell us a little about your company. A product specialist replies within one working day to set up a 45 minute session with your managers.
- A live walkthrough of the command center and the modules for your industry, on demo data that looks like yours
- A rollout plan for your systems, channels and approval rules
- A written proposal for your plan, with security documentation and hosting options
Or email [email protected]