Hospitals
Patient access and engagement, connected to the HIS
Hospitals lose appointments to unanswered calls and no shows, and staff spend hours on pre authorizations and result calls. IbixOS answers every call and message in Arabic and English, books into the HIS schedule, chases no shows and keeps beds, insurance and results moving. Clinical records stay in the HIS.
The problem
What gets in the way today
Calls unanswered at peak
The call center misses calls at 9 am and after hours, and patients book elsewhere.
No shows
A share of appointments go unused every day while other patients wait for a slot.
Pre authorization by hand
Insurance approvals through NPHIES are prepared manually and results are relayed by phone.
Use cases
What IbixOS does for hospitals
- 1
Appointment booking by voice and WhatsApp
The agent finds the doctor and slot in the HIS schedule, books, confirms on WhatsApp and reschedules when the patient asks.
Patient access agent
- 2
No show recovery
Reminders before the visit, a waiting list that fills cancelled slots and a follow up for patients who missed.
Engagement agent
- 3
Bed management
Admissions, discharges and bed status per ward, with the brain answering where capacity is and what is blocking a discharge.
Command center
- 4
Insurance pre authorization
Pre authorization requests prepared from the visit and submitted through NPHIES, with status followed up until approval.
Insurance agent
- 5
Lab result notifications
Patients told on WhatsApp when results are ready, with a booking link for the follow up consultation.
Engagement agent
- 6
Corporate and insurer accounts
Contracts, renewals and receivables for corporate wellness and insurer accounts on the CRM.
Sales
An agent on the line
Customerأريد موعد مع طبيب قلب هذا الأسبوع
AgentDr Sami Al Qahtani has an opening on Thursday at 10:30. Shall I book it under your Iqama number ending 4410 and send the confirmation on WhatsApp
Appointment booked in the HIS, confirmation sent
Real screens
The hospitals screens your managers will use
Captured from an IbixOS demo company. Click any screen to open it full size.
Appointments, no show risk, doctor schedules, beds, insurance pre authorization and lab result notifications, connected to the HIS. The day by doctor with bookings made by the Arabic and English agents, confirmations on WhatsApp, arrivals and no shows, and the share of appointments booked by AI. Bed status per ward, admissions and expected discharges, with the brain flagging what is blocking a discharge. Pre authorization requests prepared from the visit and followed through NPHIES until approval, with the amounts at stake.
Modules in the hospitals pack
The parts of IbixOS this runs on
Sales CRM
Leads, customers, contacts, opportunities, quotes, orders, approvals and tasks.
Engage and AI agents
Calls, WhatsApp, AI voice and chat agents, website widget.
HR and payroll
Employees, payroll with KSA and UAE rules, compliance, leave and attendance.
Finance reports
Margin, receivables, payables and credit control.
Sales insights
Sales KPIs, team performance, territories and activity log.
AI Command Center
One agentic AI across every module the company has switched on, with approvals and write back to the ERP or PMS.
Hospitals and clinics
Appointments and no show control, doctor schedules, bed management, insurance pre authorization, lab result notifications and patient engagement by WhatsApp and Arabic voice agents, on top of the hospital HIS.
Facility management
FM sites, assets and PPM, work orders with SLA tracking from portal, WhatsApp and voice agents.
Marketing
Campaigns, audiences, content studio, forms, prospecting and web visitors.
Works with
Your back ends stay
- HIS over HL7 and FHIR
- NPHIES (Saudi insurance)
- Oracle Health (Cerner)
- Epic
- InterSystems TrakCare
- Odoo
- SAP
- Oracle Fusion
Connected during rollout with read access first, write back only through approved actions. See the full integrations wall.
Build your hospitals planBook a demo
See IbixOS run on your industry
Tell us a little about your company. A product specialist replies within one working day to set up a 45 minute session with your managers.
- A live walkthrough of the command center and the modules for your industry, on demo data that looks like yours
- A rollout plan for your systems, channels and approval rules
- A written proposal for your plan, with security documentation and hosting options
Or email [email protected]